SERVICE REQUEST FORM
PREVENTATIVE MAINTENANCE
TULSA / OKLAHOMA CITY / ARKANSAS CNC REPAIR, SERVICE & MAINTENANCE OF MOST MAJOR BRANDS
12 SERVICE TECHNICIANS WITH OVER 200 YEARS OF EXPERIENCE
Our Guarantee! We fix it or the labor is FREE!
CNC MACHINE TOOL SERVICE TROUBLESHOOTING & REPAIR
- SUPPORTING ALL MAJOR BRANDS WITH FANUC, HEIDENHAIN, MITSUBISHI CONTROLS FADAL, MILLTRONICS & HAAS
- MAJOR COMPONENT REPAIR/EXCHANGE FOR G&L, CINCINNATI, K&T, AND WARNER SWASEY
STANDARD RATES
- DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM)
- $95/HR (TRAVEL) / $125/HR (ON-SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY)
- NO MILEAGE CHARGE
- 6 SYSTEM CHECKS / 50-POINTS OF INSPECTION
- TURNING CENTERS
- MACHINING CENTERS
- BORING MILLS
- BRIDGE & GANTRY MILLS
CNC MACHINE TOOL AUXILIARY SERVICES
- Rotary Tables
- Bar Feeders
- Automation
- Tool & Part Probes
- Control Retrofit
- Machine Rebuild
- Machine Certification
- Machine Relocation
- Fanuc Operator Training
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HOW IT WORKS
- Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager.
- Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync.
- RazorSync sends initial automated email to customer confirming the request for service.
- Service Manager assigns or RazorSync automatically assigns closest field technician.
- RazorSync sends automated email to customer that requehttps://www.machinerymanager.c... has been assigned.
- Service Technician responds “in route” via mobile app.
- RazorSync sends automated email to customer with an ETA.
- Upon arrival, technician responds “arrived” via mobile app.
- RazorSync sends automated email to customer advising arrival of service technician.
- Upon completion, technician meets with customer who reviews and signs off on the work.
- RazorSync sends automated email to customer upon completion with an attached service report.
- All information is recorded in the machine’s service history for future needs.
BRANDS WE SERVICE
AMADA SAW, BRIDGEPORT, CHEVALIER, CINCINNATI MILACRON, CITIZEN, COSEN, CLAUSING, DOALL, DAEWOO, DOOSAN, DAH-LIH, DMC, FADAL, FEMCO, FRYER, GANESH, GIDDINGS & LEWIS, GISHOLT, GOODWAY, HAAS, HANKOOK, HARDINGE, HARRISON, HEMSAW, HESSAPP, HITACHI SEIKI, HNK, HONOR-SEIKI, HWACHEON, HYUNDAI, HYUNDAI-KIA, HYUNDAI-WIA, JOHNFORD, KINGSTON, KIRA, KIA, KITAMURA, KURAKI, LAGUN, LEADWELL, LEBLOND, MATSUURA, MIGHTY, MILLTRONICS, MILLWRIGHT, MITSUBISHI, MITSUI-SEIKI, MIYANO, MONARCH, MORI-SEIKI, NAKAMURA, NIIGATA, NOMURA, OKK, O-M, OMAX, QUICKMILL, SAMSUNG, SHARP, SMEC, SMTCL, SNK, SUMMIT, SUNFIRM, SUPERMAX, SUPERTEC, TAI-TAKISAWA, TAKAMAZ, TAKISAWA, TAKUMI, TONGTAI, TONG-TAI, TOPPER, TOS, TOSHIBA, TOYODA, TREVISAN, TSUGAMI, VANGUARD, VICTOR, VIPER, VISIONWIDE, WASINO, YAMA-SEIKI, YANG, YCM, YMT, YOU-JI