SERVICE REQUEST FORM

PREVENTATIVE MAINTENANCE


TULSA / OKLAHOMA CITY / ARKANSAS CNC REPAIR, SERVICE & MAINTENANCE OF MOST MAJOR BRANDS


12 SERVICE TECHNICIANS WITH OVER 200 YEARS OF EXPERIENCE


Our Guarantee! We fix it or the labor is FREE!


CNC MACHINE TOOL SERVICE TROUBLESHOOTING & REPAIR

  • SUPPORTING ALL MAJOR BRANDS WITH FANUC, HEIDENHAIN, MITSUBISHI CONTROLS FADAL, MILLTRONICS & HAAS
  • MAJOR COMPONENT REPAIR/EXCHANGE FOR G&L, CINCINNATI, K&T, AND WARNER SWASEY


STANDARD RATES

  • DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM)
  • $95/HR (TRAVEL) / $125/HR (ON-SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY)
  • NO MILEAGE CHARGE


CNC MACHINE TOOL 6x50 PREVENTATIVE MAINTENANCE PLAN

  • 6 SYSTEM CHECKS / 50-POINTS OF INSPECTION
  • TURNING CENTERS
  • MACHINING CENTERS
  • BORING MILLS
  • BRIDGE & GANTRY MILLS

CNC MACHINE TOOL AUXILIARY SERVICES

  • Rotary Tables
  • Bar Feeders
  • Automation
  • Tool & Part Probes
  • Control Retrofit
  • Machine Rebuild
  • Machine Certification
  • Machine Relocation
  • Fanuc Operator Training


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HOW IT WORKS

  1. Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager.
  2. Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync.
  3. RazorSync sends initial automated email to customer confirming the request for service.
  4. Service Manager assigns or RazorSync automatically assigns closest field technician.
  5. RazorSync sends automated email to customer that requehttps://www.machinerymanager.c... has been assigned.
  6. Service Technician responds “in route” via mobile app.
  7. RazorSync sends automated email to customer with an ETA.
  8. Upon arrival, technician responds “arrived” via mobile app.
  9. RazorSync sends automated email to customer advising arrival of service technician.
  10. Upon completion, technician meets with customer who reviews and signs off on the work.
  11. RazorSync sends automated email to customer upon completion with an attached service report.
  12. All information is recorded in the machine’s service history for future needs.


BRANDS WE SERVICE

AMADA SAW, BRIDGEPORT, CHEVALIER, CINCINNATI MILACRON, CITIZEN, COSEN, CLAUSING, DOALL, DAEWOO, DOOSAN, DAH-LIH, DMC, FADAL, FEMCO, FRYER, GANESH, GIDDINGS & LEWIS, GISHOLT, GOODWAY, HAAS, HANKOOK, HARDINGE, HARRISON, HEMSAW, HESSAPP, HITACHI SEIKI, HNK, HONOR-SEIKI, HWACHEON, HYUNDAI, HYUNDAI-KIA, HYUNDAI-WIA, JOHNFORD, KINGSTON, KIRA, KIA, KITAMURA, KURAKI, LAGUN, LEADWELL, LEBLOND, MATSUURA, MIGHTY, MILLTRONICS, MILLWRIGHT, MITSUBISHI, MITSUI-SEIKI, MIYANO, MONARCH, MORI-SEIKI, NAKAMURA, NIIGATA, NOMURA, OKK, O-M, OMAX, QUICKMILL, SAMSUNG, SHARP, SMEC, SMTCL, SNK, SUMMIT, SUNFIRM, SUPERMAX, SUPERTEC, TAI-TAKISAWA, TAKAMAZ, TAKISAWA, TAKUMI, TONGTAI, TONG-TAI, TOPPER, TOS, TOSHIBA, TOYODA, TREVISAN, TSUGAMI, VANGUARD, VICTOR, VIPER, VISIONWIDE, WASINO, YAMA-SEIKI, YANG, YCM, YMT, YOU-JI