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SERVICE REQUEST FORM

CUSTOMER SERVICE


Live Customer Service

When you call Hillary Machinery, we quickly route your call to the associate or department that can answer your question(s) or solve your problem. We are here to help with new and pre-owned machines, technical support, replacement parts, or billing inquiries. 


Telephone Technical Support

We intend to keep you productive. We know you can’t always wait for a field service technician, which is why we make every attempt to get your issue(s) resolved over the phone whenever possible. We keep an experienced technician at our office ready to take your call and solve your technical problem(s).


Local Field Technical Support / Application Support

When telephone technical support doesn't solve the problem, we can dispatch one our experienced field service technicians to troubleshoot and resolve any problems you may be having.  Powered by RazorSync, our field service technicians out of Dallas, Tulsa, and Houston allow us to quickly respond and keep you productive.


Replacement Parts

Our supply partners including Hyundai Wia, Smart, Milltronics, TRAK, Fives Giddings & Lewis maintain a combined inventory of replacement parts cache in excess of $300,000,000 located in key global locations including Chicago, IL, Los Angeles CA, Fon Du Lac, WI, Hebron, KY, Sterling Heights, South America, Asia, and Europe. A sophisticated SAP system manages the levels, locations, and fulfillment of these parts so that orders can be processed and shipped with as little downtime as possible.

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