© Copyright Hillary Machinery Inc 2017
Made with Xara
TROUBLESHOOTING & REPAIR SUPPORTING ALL MAJOR BRANDS WITH FANUCTM, HEIDENHAINTM & MITSUBISHITM CONTROLS ALSO SUPPORTING FADALTM, MILLTRONICSTM & HAASTM  MAJOR COMPONENT REPAIR/EXCHANGE FOR G&LTM, CINCINNATITM, K&TTM, AND WARNER SWASEYTM  AUXILIARY SERVICES Rotary Tables Bar Feeders Automation Tool & Part Probes Control Retrofit Machine Rebuild Machine Certification Machine Relocation Fanuc Operator Training PREVENTATIVE MAINTENANCE TURNING CENTERS MACHINING CENTERS BORING MILLS STANDARD RATES                                                      DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM) $95/HR (TRAVEL) / $125/HR (ON-SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY) NO MILEAGE CHARGE
1. Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager. 2. Tele-support is attempted.  If unsuccessful, service ticket is entered into RazorSync. 3. RazorSync sends initial automated email to customer confirming the request for service. 4. Service Manager assigns or RazorSync automatically assigns closest field technician. 5. RazorSync sends automated email to customer that request has been assigned. 6. Service Technician responds “in route” via mobile app. 7. RazorSync sends automated email to customer with an ETA. 8. Upon arrival, technician responds “arrived” via mobile app. 9. RazorSync sends automated email to customer advising arrival of service technician. 10. Upon completion, technician meets with customer who reviews and signs off on the work. 11. RazorSync sends automated email to customer upon completion with an attached service report. 12. All information is recorded in the machine’s service history for future needs.
cnc machine tool repair texas oklahoma razorsync cnc machine tool repair texas

Hillary Machinery Technical Support

How it Works - We Keep You In The Loop
SALE!
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  Support Menu   Support Menu Replacement Parts   Replacement Parts  
Hillary Machinery
World Class Machine Tool Solutions Since 1984
877-741-4392

CNC MACHINE TOOL DIAGNOSTICS ● TROUBLESHOOTING & REPAIR

PREVENTATIVE MAINTENANCE ● AUXILIARY SERVICES ● OPERATOR TRAINING

Our Guarantee!  We fix it or the labor is FREE!

12 SERVICE TECHNICIANS WITH OVER 200 YEARS OF EXPERIENCE

© Copyright Hillary Machinery Inc 2017
Made with Xara
TROUBLESHOOTING & REPAIR SUPPORTING ALL MAJOR BRANDS WITH FANUCTM, HEIDENHAINTM & MITSUBISHITM  CONTROLS ALSO SUPPORTING FADALTM, MILLTRONICSTM & HAASTM  MAJOR COMPONENT REPAIR/EXCHANGE FOR G&L, CINCINNATITM, K&TTM, AND WARNER SWASEYTM    AUXILIARY SERVICES Rotary Tables Bar Feeders Automation Tool & Part Probes Control Retrofit Machine Rebuild Machine Certification Machine Relocation Fanuc Operator Training PREVENTATIVE MAINTENANCE TURNING CENTERS MACHINING CENTER STANDARD RATES                                                      DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM) $95/HR (TRAVEL) / $125/HR (ON- SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY) NO MILEAGE CHARGE
1. Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager. 2. Tele-support is attempted.  If unsuccessful, service ticket is entered into RazorSync. 3. RazorSync sends initial automated email to customer confirming the request for service. 4. Service Manager assigns or RazorSync automatically assigns closest field technician. 5. RazorSync sends automated email to customer that request has been assigned. 6. Service Technician responds “in route” via mobile app. 7. RazorSync sends automated email to customer with an ETA. 8. Upon arrival, technician responds “arrived” via mobile app. 9. RazorSync sends automated email to customer advising arrival of service technician. 10. Upon completion, technician meets with customer who reviews and signs off on the work. 11. RazorSync sends automated email to customer upon completion with an attached service report. 12. All information is recorded in the machine’s service history for future needs.
Hillary Machinery World Class CNC Solutions Since 1984
Hillary Machinery Technical Support
How it Works - Keeping You in the Loop
SALE!
Powered by 
  Support Menu   Support Menu Replacement Parts   Replacement Parts  
Our Guarantee!  We fix it or the labor is FREE!

CNC MACHINE TOOL DIAGNOSTICS

TROUBLESHOOTING & REPAIR

PREVENTATIVE MAINTENANCE

AUXILIARY SERVICES

OPERATOR TRAINING

12 SERVICE TECHNICIANS WITH

OVER 200 YEARS OF EXPERIENCE